Kalpaka Charitable Trust – Adopting the Needy | Kalpaka

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PRIVACY POLICY

Kalpaka is committed to providing privacy for our website visitors as well as recipients of our email messages. Kalpaka promotes the tenets of opt-in email and privacy among our partners and employees. We are continuously evaluating our internal procedures and technology to ensure privacy at all levels in our organization. The privacy policy of Kalpaka ensures that all your personal information is safe with us. 

We collect personal information when you create an account or edit your account information, or make a donation. Some of this information is a legal requirement of the Government of India, such as your postal address. Other information is used to facilitate your use of the site, such as knowing your taxpayer status to show you options that you are eligible to make donations in your local currency.

We do not collect or have access to the credit card numbers or bank account information that our third-party vendors ( i.e., Razorpay ) collect to process online transactions.

By default, you will also receive monthly newsletters and other Kalpaka emails from time to time. If you would not like to receive these newsletters and emails, you can send a mail to info@kalpaka.org with the word ‘Unsubscribe’ in the subject line, and we will remove your name from the list. You can also unsubscribe using the unsubscribe link in the email received.

Kalpaka is grateful to all of its supporters, including those who contribute time, material, and/or money to help us continue doing our work.  Kalpaka maintains strict donor privacy policies to protect the integrity and privacy of personal information gathered from our supporters and visitors through all of our communication channels and from visitors to our Websites and MobileApp and those who donate through them.

Kalpaka does not sell, exchange or rent your personal information to any organization or individual. We will not divulge personal information to any other organization or individual other than that necessary to transact, fulfill, and or account for online donations that you have authorized.

 

Kalpaka will only use your phone number and email address if we need to verify information or to thank you for your contribution, send updates, ask for your opinion, request your assistance, or invite you to a special event.

Cookie Policy

What Are Cookies?

Cookies are files or pieces of information that may be stored on your computer (or other internet-enabled devices, such as a smartphone or tablet) when you visit our site. A cookie will usually contain the name of the website from which the cookie has come from, the “lifetime” of the cookie (i.e., how long it will remain on your device), and a value, usually a randomly generated unique number/email id.

What do we use cookies for?

We use cookies to make the site easier to use and tailor the experience to your interests and needs. Cookies may also be used to help speed up your future activities and experience on our site. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how people use our site and to help us improve their structure and content.

Disabling Cookies

You can prevent cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

Third-Party Cookies

In some exceptional cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.

This site uses Google Analytics and Facebook Pixel, which are the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways to improve your experience. These cookies may track things such as how long you spend on the site and the pages you visit to continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Hopefully, that has clarified things for you. As was previously mentioned, if there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled if it does interact with one of the features you use on our site. However, if you are still looking for more information, you can contact us through one of our preferred contact methods.

Social Analytics for Sharing

We use Google Analytics to track social shares made at our website. Google automatically collect and store certain information in their server logs which includes device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or your Google Account, in accordance with their data privacy policy

Facebook Like, Facebook Recommend, Facebook Share

We embed a Facebook widget to allow you to see number of likes/shares/recommends and “like/share/recommend” our webpages. This widget may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the widget, including correlating your Facebook account with whatever action you take within the widget (such as “liking/sharing/recommending” our webpage), if you are logged in to Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy

Twitter Tweet

We use a Twitter Tweet widget at our website. As a result, our website makes requests to Twitter’s servers for you to be able to tweet our webpages using your Twitter account. These requests make your IP address visible to Twitter, who may use it in accordance with their data privacy policy

Linkedin Share

We use a Linkedin Share widget at our website to allow you to share our webpages on Linkedin. These requests may track your IP address in accordance with their data privacy policy

Who We Are

Kalpaka is a registered non-government organisation. Our registered address is: 

Kalpaka
No. 98/2, 1st Floor, SC Complex, Surabhi Nagar West, 8th Phase, J. P. Nagar, Bengaluru, Karnataka 560076.

What information do we collect?

We collect the personal information you provide when you contact us, interact with us, or use our website. This can include when you sign up to receive e-newsletters from us via our mailing list, when you decide to donate to us, or when you take part in one of our projects or work with us as a volunteer or intern, or an employee. The data in all these situations is either stored through online activities or in files in offline mode.

We collect small pieces of information called cookies when you are using our website to help us ensure we are providing the best possible experience for users. Please see the section on ‘Cookies’ above for more details. 

If you are aged 16 or under, you must have your parent or guardian’s permission before providing us with your personal information. Unless you have their consent, you are not allowed to give us your information.

We collect personal information in many ways, which include:

  • When you use our website or a third-party website (like Razorpay, PayTm, or any other platform, where we have made a fundraising campaign, etc.) to donate.
  • When you use our website or a third-party website to sign up for a mailing list, complete a survey, enter a query, or attend an event.
  • When you call us by phone to donate, inquire about our projects, collaborations, or participate in one of our projects.
  • When you contact us by post, such as submitting a response, return a donation form, produce a contact form, or return a signup form to participate in one of our projects.
  • When we partner with a funding agency or a partner for implementing a project.
  • When we employ staff or recruit volunteers or staff.
  • When we implement projects, we collect data for the beneficiaries.
  • When we publish a picture or a video, or a success story, we collect details regarding the beneficiaries.
  • We very infrequently receive data about some supporters from other sources, such as from partner organisations. Please see ‘How do we use your information?’ for more details. In these instances, please refer to the organization’s Privacy Policy, which collects your information, for more guidance on how they will share your data.

Where we are working with children individually or over a sustained period of time, for example, on one of our school’s projects and learning centers, we need to collect additional information from the school or a parent/guardian including, but not limited to: medical details, educational attainment, details of any learning difficulties, special access requirements, residence & Id proof of the parents, blood group, etc. This information will be used by our staff working on the specific project to plan and deliver the best learning experiences for our beneficiaries and keep them safe throughout their experience with Kalpaka. This information may be passed to emergency services (like Police, Fire stations, courts, hospitals, etc.) should any emergency arise.  Except for these circumstances, the data is kept in a safe.

Where we need to collect this information in respect of children, we will always ask schools/Learning centers to ensure they have consent from parents or guardians to provide the information and consent to its use for the purposes described. It may be necessary to share this information with some of our partner organisations who participate in project functioning, but that will not be done without your knowledge or permission. It will be shared as per the child protection policy norms that we follow across all locations.

The types of personal information we collect 

We collect and store personal information from you when we are required to do so, such as fulfilling a contract you have with us and when you’ve opted to give it to us, such as to be kept informed about our work email newsletters.

Information from Donors, employees, volunteers/interns

The following list of information is data we gather directly from you through this (https://staging.kalpaka.org) website, over the phone or by post, or through third party processors such as Google Forms, MailChimp, and crowdfunding/volunteering platforms, Facebook which is usually collected when you make a donation, sign up to our mailing list, or interact with us:

  • Your title, name, and date of birth.
  • Your postal address and/or billing address and proof.
  • Your email address and phone number.
  • Your PAN no. details & proof.
  • Your place of work.
  • Your IP address and information on what pages you accessed (see Cookies policy above)
  • Your current professional interests or activities which may be related to Kalpaka’s work.
  • Your detailed curriculum vitae, experience certificates, qualification details, certificates, proof of accolades, etc.

We will also collect and hold details of any contact you have with us as a customer or supporter of Kalpaka, which may contain details of:

  • contact preferences;
  • your age range 
  • event registration, attendance, or purchases;
  • gifts and donation information, such as Standing Order bank details if applicable;
  • details of correspondence sent to you and received from you by email, post, and over the phone;
  • donor status and donation assessment information;
  • employment information and professional activities;
  • where relevant, selected media coverage concerning you, such as performance reviews or interviews (if you are an employee or partner who worked with us on a project);
  • where relevant, information accessed through social media sites such as Facebook, Twitter, and Instagram, LinkedIn (only where you have given permission for this to happen); 
  • any other information provided by yourself, at the request of Kalpaka.

Special Data

Some of the information which we collect from you or a third party may constitute sensitive personal data, for example data collected from a school, learning center, or a parent/guardian when signing up a child to take part in one of our education projects. We will only ever use this in accordance with this policy and shall maintain strict and necessary measures to protect this information and its confidentiality.

How do we use your information?

Depending on your relationship with Kalpaka, and the preferences you have indicated to us, the data we hold may be used by us for a number of purposes. 

In general, for our donor/sponsor relationships, we rely on the contractual necessity and legitimate interests as the legal basis for processing your personal data. We do not rely on consent as a legal basis for donor/sponsor relationships other than when we are obliged to do so in accordance with data protection laws in India. For our relationships with donors and funders, we generally rely on consent and will use your most recent contact preferences to ensure we contact you only when you have asked us to and in the ways you have told us to do so. Occasionally, we may use legitimate interests to contact you by post with relevant information unless you have told us not to. 

The purposes for which your personal data may be used include the following: 

  • To fulfill an agreement we have made with you, such as completing an order or reservation made online, including sending payment receipts and order updates. 
  • To send you promotional, marketing, or fundraising information by electronic means, when you have told us you wish to receive these by opting into our mailing list or where we have an existing customer relationship with you, and we have a legitimate interest. These types of communications can include:
    • Informing you of other products, services, or events related to Kalpaka’s work, such as forthcoming projects, upcoming events, and activities.
    • News and updates about Kalpaka and our organizational values, such as email, newsletter, and specific marketing or supporter e-newsletters.
    • Information on our fundraising activity, including requests to consider giving financial support to Kalpaka, such as through ongoing or specific project appeals, or to ask you to consider supporting us in other ways.
    • Invitations to special events, such as film screenings or project events.  
  • If you are an existing supporter, we may contact you with information about opportunities and services similar to those that were the subject of a previous to you; you can unsubscribe from any mailings by letting us know, or you can be removed from our contact list at any point.
  • Surveys about our work and opportunities to be involved in market research related to Kalpaka.
  • Additional research to help us understand our sponsors, donors, and potential donors, including gathering information from publicly available resources to give an insight into your philanthropic interests and ability to support Kalpaka. See How we analyze your data for further information.
  • Tools may be used to monitor the effectiveness of our communications with you, including email tracking, which records when an e-newsletter from us is opened and/or how many links are clicked within the message. The data from this tracking is generally used in an anonymised form through MailChimp.

You can opt out of all our communications at any point simply by clicking the ‘unsubscribe’ button on the bottom of any email which we send to you. Alternatively, you can update your contact preferences for each type of mailing you receive by clicking the link which appears alongside ‘unsubscribe’. You may also make this request by contacting us directly by emailing info@kalpaka.org. In case, you are not interested to receive any information by post, you can write to us at info@kalpaka.org or at our registered office address by post.

There are some essential donation and transaction communications that we are required to send to you, regardless of your contact preferences. This would include Standing Order and Direct Debit payment confirmations, donation receipts and thank you letters, up to three renewal reminders, Gift in kind confirmation letters, birthday greetings, half-yearly report, annual progress report, and querying any bounced payments. If you have told us you do not wish to be contacted, these are the only communications we will have with you. You will not receive our newsletters or event invitations unless you update your communication preferences.

For employees, volunteers or interns, the data is stored in personal information files of the respective candidate. Such data is usually saved in physical files, which are kept in lock and key under the custody of Administrative & HR head. No one can access that information unless, it is authorized by the senior management.

Besides, we may enter into agreements, Memorandum of Understanding (MoU) or a contract for various purposes, either for receiving funds, supply of material, construction or any other contract necessary for carrying on the activities of the organization, such agreements/documents shall be safely stored and kept under lock and key under the custody of Administrative & HR head. No one can access that information unless, it is authorized by the senior management.

Documents relating to confidential decisions, meetings, executive committee, general body meetings shall also be kept under lock and key under the custody of Administrative & HR head. No one can access that information unless, it is authorized by the senior management.

How you can access the information we store about you?

You can ask us at any time if we are keeping any personal information about you and you can also request to receive a copy of that data as per Right to Access.

To make a request you will need to provide adequate proof of identities such as a copy of your voter id card, Aadhar card, passport, PAN card, or driving license before your request can be processed. 

Please try to be as clear as possible about the information you are seeking, so we are able to process your request as quickly as possible.

Once we have received your request, and proof of identity, you will receive a response from us within 28 days and you will be able to get electronic copies of any information we hold on you.

Choice/Opt-out

Our e-newsletter subscribers and website visitors are given the opportunity to opt-out of having their information used for purposes not directly related to our site at the point where we ask for the information.

Users of our site will always be notified if their information is being collected by any outside parties. We do this to ensure our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Is donation secure?

Absolutely. The security and confidentiality of your information are our highest priority. We use industry-standard SSL (secure socket layer) technology to protect your information and provide a safe and secure environment for online donations.

In some special cases, we will also use cookies provided by trusted third parties. This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. Google Analytics generates statistical and other information about website usage by means of cookies, which are stored on users’ computers. The information collected by Google Analytics about the usage of our website is not personally identifiable. The data is collected anonymously, stored by Google, and used by us to create reports about website usage. Google’s privacy policy is available at http://www.google.com/privacypolicy.html.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Instagram, LinkedIn, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Hopefully, that has clarified things for you, and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us at info@kalpaka.org.

Security of Debit/Credit Cards

The security of your personal information is of supreme importance to us. Also, we are grateful for the donations that enable us to proceed with our noble work. When you make an online donation to Kalpaka, your credit card information is protected by a reputable bank. Besides this, your credit card number won’t get stored and is used only for that specific transaction.

In the lower portion of your browser screen, while staying on our secure pages meant for donation, you will see the “closed” lock symbol. In the website address bar, you will observe that the domain name begins with an “https” on donation pages. It implies that the information provided on those pages is encrypted because of your security reasons. It makes secure than utilizing a credit card in physical form at any shop, mart, or any other place. If you have any concerns with reverence to the security of your online donation via credit card, please contact us at info@kalpaka.org

Is donation tax-deductible? 

At this moment, Yes; we have received our 80G certification and donations received since 1st September 2021 are tax-saving.

However, a donation receipt will be sent to you at the email address that you would have provided while making donations, as soon as your donation is processed.

Notification of changes

If we change privacy policy of Kalpaka, we will post these changes to ensure that our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email at the last address provided and/or by prominently posting notice of the changes on our website. 

Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which information was collected. Any such changes may affect our use and sharing of personal information that you provided to us before our notification to you of the changes. If you do not wish to permit changes in our collection, use, or sharing of personal information that you have provided to us before the effective date of such changes, you must notify us before that effective date. 

Please be advised, however, that regardless of whether you provide such notice to us, the changes to this privacy policy will apply to any personal information that you provide to us on or after the effective date of such changes.

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